FAQ
Are your LEGO sets genuine and sealed?
Yes. Every set is an official LEGO product, sold new and factory-sealed. We do not resell used sets, repackage boxes, or split sets into parts.
Where do you ship?
Standard delivery is free on every order. We ship to UK mainland addresses only.
How long does delivery take?
Handling is 1–2 business day(s) (Monday–Friday). Transit is 3–5 business day(s) after dispatch. Total delivery is typically 4–7 business days total.
What does “retired” mean?
Retired means LEGO has ended production of that set. We show LEGO's production status on every listing — in production, retiring soon, or retired. Once a retired set sells out here, we cannot reorder it from the manufacturer.
Will a retired set be restocked?
Not from LEGO. Occasionally we source additional sealed stock of a retired set, but we never promise a restock date. If a set is showing low stock, that is the stock we hold.
Do the boxes arrive in collector condition?
We pack sets in an outer carton so the product box is not used as the shipping box. Boxes are stored flat and dry. We cannot guarantee a mint box on sets LEGO shipped to us with existing shelf wear, and we will say so on the listing if it applies.
How do I pay?
Checkout uses Stripe on this website. You are not redirected to a marketplace. We do not store full card numbers.
What is the return window?
Return within 30 days for UK mainland orders. No restocking fee. The set must be unopened and in resalable condition.
Are barcodes and set numbers listed?
Yes, where LEGO publishes them. Each product page shows the LEGO set number, and the barcode (GTIN) plus manufacturer item number (MPN) where available. We do not invent identifiers — two BrickLink Designer Program sets have no retail barcode and are listed without one.
How do I track an order?
After Stripe confirms payment we email an order number like IW-104201. Use Track order with that number and the email used at checkout. Carrier tracking appears after we dispatch and add Royal Mail, DPD, Evri, DHL, or Parcelforce details.